Up to €600 compensation · EU 261 regulation

Get back what airlines owe you.

Delayed, cancelled, or denied boarding? GateHelp handles your case end-to-end and goes after the airline for you. You only pay once you've been compensated.

No win, no fee Specialised lawyers Avg. 48h response

Over 240 airlines already taken on

Air FranceLufthansaRyanaireasyJetBritish AirwaysVuelingKLM

HOW IT WORKS

Three steps. Not one more.

You give us the flight details, GateHelp handles everything else — from the formal demand letter to the wire transfer to your account.

01 / 03

Check eligibility

Enter your flight and situation. We calculate your compensation in real time based on EU 261 case law.

AF 02214/03✓ 600€

02 / 03

Sign your mandate

A single eIDAS-grade mandate. You stay in control while we run the case in your name. Zero upfront cost.

SIGNATURE

↳ Verified · 14 MAR 2026

03 / 03

Get paid

Formal notice, follow-ups, litigation if needed. Once the airline pays, we wire 70% of the amount straight to your account.

WIRED TODAY

+ 510 €

EU 261 SCALE

How much does the airline owe you?

The amount depends on flight distance and arrival delay. Same rules apply to cancellations.

Short haul (< 1,500 km)

Delay > 3h at arrival

€250

Medium haul (1,500 — 3,500 km)

or intra-EU > 1,500 km

€400

Long haul (> 3,500 km)

Delay > 4h at arrival

€600

EU 261 / 2004

What you also get

Hotel and meal costs in case of waiting
Full ticket refund on cancellation
Free re-routing to your destination

See all your rights →

DASHBOARD

Track every step of your case

All documents, airline replies, follow-ups and payments — in one place, in real time.

gatehelp.io/dashboard

Hi Camille 👋

3 active claims · €850 pending

In progress

Pending

850 €

Received

1 800 €

Success rate

98%

CDG → JFK

AF 022 · 14 MAR · 5h delay

negotiating

600 €

FRA → BCN

LH 1132 · 22 JAN · Cancelled

paid

+ 400 €

Explore the dashboard →

€12M

recovered for passengers

94%

cases won

37d

median time to payment

240+

airlines covered

PASSENGER REVIEWS

28,000+ travellers already compensated

★★★★★

Air France flight cancelled at JFK. GateHelp got me €600 in 3 weeks while I was already back at work.

Léa M.

AF023 · JFK → CDG

★★★★★

Lufthansa ignored me for 4 months. GateHelp sued them and the wire transfer came in.

Mehdi B.

LH1407 · FRA → IST

★★★★★

Easyjet finally paid what they owed. Without GateHelp I'd never have had the patience.

Camille R.

U24891 · ORY → ATH

FREQUENT QUESTIONS

Everything you'd want to know

When am I eligible for compensation?

On flights departing from or arriving in the EU, you're eligible if your flight was delayed by more than 3h, cancelled less than 14 days before departure, or you were involuntarily denied boarding — unless extraordinary circumstances apply (extreme weather, ATC strike, etc).

How much does GateHelp charge?

A 30% commission on amounts recovered only. If we don't win, you don't pay — not even legal fees in case of litigation.

How long does it take?

37 days median. Cooperative airlines pay within 4 weeks, contested cases can take 4-6 months.

What if the airline refuses?

We move to litigation with our partner law firm specialising in aviation law. 94% of cases won in the end.

Is my data safe?

EU-hosted on Cloudflare (Frankfurt/Dublin). Sensitive items (IBAN, ID) are encrypted. Strict GDPR, eIDAS mandates, 30-day deletion on request.

Your flight deserves an answer.

Free check in 2 minutes. No card required.

Start a claim →See how it works