HELP CENTER

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Everything you want to know about EU 261, your rights, your payments — in one place.

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Six families covering 95% of questions. If yours isn't there, talk to a human.

EU 261 Eligibility

Which flights are covered, which situations grant compensation, and the exceptions.

18 articlesOpen

How it works

From case filing to wire transfer, step by step. Typical timelines, follow-ups, litigation.

14 articlesOpen

Payments & IBAN

When and how you receive your compensation. Stripe Connect, SEPA transfers, receipts.

9 articlesOpen

Documents & OCR

Which documents to provide, how OCR works, and what to do if the boarding pass is lost.

11 articlesOpen

My dashboard

Sign-in, password, language, notifications, GDPR account deletion.

12 articlesOpen

Business & API

B2B offering for works councils, travel agencies, and GateHelp API integration.

6 articlesOpen

Need a human?

Our team averages a 20-minute response in Paris business hours.

WhatsApp

Our passengers' favourite channel. Fast response, case tracking baked in.

Available · 20 min response

Email

For heavy attachments or detailed requests. help@gatehelp.io

Available · 20 min response

Live chat

Right from this page or your dashboard. Always a human, never a bot.

Available · 20 min response

Phone

For emergencies (flight tomorrow, wedding next day…). Mon-Fri 9 AM - 7 PM CET.

Closed until 9 AM CET
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